How can we help?
Track an order, start a return, or reach the team — most answers are one click away, and Lumen never sleeps.
Track an order
Live status for every parcel — enter your order number or open your dashboard.
Returns & refunds
Damaged copies replaced free within 30 days. Unread returns within 14 days for credit. Digital refunds within 48 hours if under 10% read.
Author support
Manuscript status, royalty questions, proof approvals — your project editor is one message away.
Open author portalAccount & sign-in
Password resets, two-factor setup, email changes and deleting your account (we'll be sad, but it's one click).
Payments & invoices
GST invoices are emailed instantly and live in your dashboard. UPI, cards, PayPal, Apple Pay and gift cards accepted.
Digital library
Ebooks in EPUB (DRM-free for most titles), audiobooks in the Lighthouse app, re-downloadable forever.
Support tickets
Sign in to open a support ticket — replies land here and in your inbox.